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Delivery and Dispatch

IE Delivery
UK Delivery
European Delivery
USA & International

IE Delivery

Fastway are still delivering as normal, however despite their best efforts there may be some delays due to the exceptionally high volume during this lockdown. For any service updates please click here.

Fastway Tracked

2-3 working days
(No signature, letterbox-friendly*)

Order before 5:45pm

€3.95
or FREE over €59

*Based on smaller orders (up to a 3-month supply of contact lenses without solution) will be delivered in reduced packaging that is letterbox-friendly.

My order has not arrived yet?

Simply check the online tracking for your order by clicking on the link in your email from us. If the tracking link says your order has been delivered, please:
  • Check if a household member has accepted your delivery
  • Check around your property as your order may have been left in a safe place
  • Check if a calling card has been left and you can arrange the redelivery yourself
If your order is delayed please allow 3 working days for delivery to Ireland and up to 15 working days for anywhere else in the world. If you have still not received your order please contact us as soon as possible on 01 514 3614, message us on LiveChat or email cs@feelgoodcontacts.ie.

UK Delivery

Royal Mail - tracked

Next working day
(No signature*)

Order before 11:59pm

€8.99

Royal Mail - tracked

Next working day
(signature on delivery)

Order before 11:59pm

€12.50

Please note that all orders for contact lenses and glasses over €200 will require a signature upon delivery.
All orders for sunglasses over €100 will require a signature upon delivery.

European Delivery Options

Standard Delivery

(non-tracked item)
3-5 business days

Order before 7pm GMT

€8.99

DHL Express

Next Business Day**
(Tracked and signed for on delivery)

Order before 5:45pm GMT

€12.00**

For DHL Express Delivery, orders need to be placed before 5:45pm. If placed after 5:45pm on Friday, your order will be dispatched on Monday.
**In some cases, it can take up to one extra day for delivery. There may also be a surcharge for Remote Area Delivery by DHL. Our customer service team will contact you in these instances.

Please note your order will need to clear customs if you live outside the EU and there may also be additional charges (duty and taxes) which we are not liable for.

USA & International Delivery

US and International orders are still being processed as usual. Due to the reduced number of flights to some countries, there may be a delay in transit. We apologise for any inconvenience this may cause.

Standard Delivery

(tracked item)
7-10 business days

Order before 7pm GMT

From €11.99

European countries we deliver to

Albania 
Channel Islands - Guernsey 
Channel Islands - Jersy 
France 
Iceland 
Norway 
Switzerland 
United Kingdom 

USA & International countries we deliver to

Australia
New Zealand
United States

Terms & Conditions

All delivery times below are based on items in stock (98% of orders).

All signature-required deliveries MUST be signed for at the delivery.

The dispatch of goods will take place once funds have been cleared from your account. If any of the goods ordered are not available in stock, we will inform you via e-mail or telephone.

Upon dispatch of your order, we’ll send you an e-mail confirmation for your records. Within this email, there will be a tracking number should you wish to track the progress of your order. If there is any delay from the courier service, we cannot be held accountable.

Some products might be dispatched in two or more packages. In this case, additional charges will not apply. However, additional charges may apply for any orders weighing more than 2KG, in which case the customer will be notified before delivery.

Orders can be cancelled if we receive the cancellation in time. Orders may also be returned within 90 days of delivery. Please see our Returns & Refunds page for more details.

Shipping Restrictions

You will be notified at the checkout page if we're unable to ship certain products to the address you have selected. Unfortunately, certain restrictions prevent us from shipping out specific products to some geographical locations. We are sorry for any inconvenience this may cause and please don't hesitate to contact us for any more information.

Glasses Delivery

Our prescription glasses orders are shipped within 5-6 working days from the date you place your order. Please note more complex prescription orders may take longer, we aim to send it to you as soon as possible upon receipt from the manufacturer.

Once your order has been dispatched from our warehouse you will be sent an email. The dispatch confirmation email will include a Fastway or DHL tracking code which you can use to track the progress of your order.

If you have any questions about your order, don’t hesitate to contact our friendly customer services team on 01 514 3614 or email us at cs@feelgoodcontacts.ie.

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CONTACT US
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  • Contact Customer Service cs@feelgoodcontacts.ie
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Bank Holidays: 9:00am - 5:30pm

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