Returns and Refunds Policy
At Feel Good Contacts, we're always here to help, and we understand the occasional need to return an item. Whether you've ordered the wrong lenses, your item has been damaged on the way, or you no longer need it, our returns policy offers a 100% money-back guarantee or exchange.
100% Money-Back Promise
We offer a full refund (not including delivery charges) on contact lenses, solutions and eye care products within 90 days of purchase.
A refund can only be made through the original payment method (PayPal or card) used during purchase. Items are only eligible for a refund if they haven't been opened or used, and if the original tags are still in place.
However, if we've made a mistake with your order, then we will happily refund all costs, including money spent on postage and packaging.
Once accepted, refunds will take 3-5 days to appear in your account.
How to return?
To make a return, include a note to mention the reason for your return, take the item(s) to a post office and cover postage costs.
Please note, we strongly advise you to keep your returns receipt safe as we may ask for proof of postage, this is so we can help you in case anything goes wrong.
Have a question?
If you have any questions regarding your return, you can reach our helpful customer service team on 01 514 3614, email on firstname.lastname@example.org or Live Chat.
Our dedicated customer service team are here to help (call on 015143614), for those wishing to cancel an order they have placed. Cancellations are able to be accepted during working hours, provided that the item(s) has not yet been dispatched. Unfortunately, we are not able to amend any orders that have already been dispatched. Refunds for successful cancellations will be issued within 3-5 working days.
We promise to provide an exchange service on items up to a year after the order purchase date. Items sent for exchange must be unopened and in original condition.
Exchanges can be performed for the same product with a different prescription, or for a different product of the same value.
When an exchange is requested for a product of different value, the price difference will be calculated excluding the delivery charge of the original purchase.
If you would like to make an exchange, please call our customer service team on 01 514 3614.
Feel Good Contacts send all of our packages via Royal Mail, Fastway or DHL. If your package arrives damaged, or does not arrive at all, we are happy to replace your items. If this occurs, we will need a claim form signed by you before we ship your replacement.
Claim forms can be accessed and filled out digitally. Please call us free on 01 514 3614 or email us at email@example.com. One of our customer services team will talk you through the process.
Return Address: Feel Good Contacts Returns, Unit 1 146-148 Granville Road, London NW2 2LD
Our sunglasses returns policy differs slightly, allowing up to 30 days for you to claim a refund and opt for an exchange.
Claiming a refund for your sunglasses can be done the same as with any products from Feel Good Contacts. Simply include a note to provide your reason for return, take the item(s) to a post office and cover postage costs. Make sure to obtain proof of postage from the Post Office as we are unable to take responsibility for packages lost in post.
Please note: If the sunglasses are returned outside of the returns timeframe, used or not in the original condition and packaging (security tag, box and/or plastic sleeve included), we will not be able to provide a refund or exchange.
To request an exchange of your sunglasses, call our customer service team on 01 514 3614 and they'll be happy to talk you through the process.
Our glasses policy allows you up to 30 days from the original dispatch date for you to claim a full refund or request for an exchange free of charge.
Claiming a refund or exchange for your glasses can be done the same as with any products from Feel Good Contacts.
Simply include a note to provide your reason for return, take the item(s) to a post office and cover postage costs. Make sure to obtain proof of postage from the Post Office as we are unable to take responsibility for packages lost in post.
Please note: Glasses must be in their original condition and with all accessories, including its box, case and cloth.
To request an exchange of your glasses, call our dedicated customer service team on 01 514 3614 and they'll be happy to talk you through the process.