Delivery and Dispatch

 

Please read the shipping information carefully before placing your order.

You will be required to select an option at the checkout for the delivery of your contact lenses.

All delivery times below are based on items in stock.

Fastway – tracked
(No signature, letterbox-friendly**)

Order before 4.30pm GMT
2-3 working days €3.60 or
FREE over €55
DHL Next Day Delivery
(signature on delivery)

Order before 4.30pm GMT
Next day (excluding weekends)
Delivered by 6pm
€9.00 or
€5.50 over €55

**Smaller orders (up to a 3-month supply of contact lenses without solution) will be delivered in reduced packaging that is letterbox-friendly.

All signature-required deliveries MUST be signed for at the delivery.

For DHL European Next Day Delivery, orders need to be placed before 4.30pm. Orders placed after 4.30pm on Thursday and before 4.30pm on Friday will be delivered on Monday. Orders placed after 4.30pm on Friday will be delivered on Tuesday.
Some addresses aren't eligible for DHL next day delivery. In some cases, there may also be a surcharge for Remote Area Delivery by DHL. Our customer service team will contact you in these instances.

Royal Mail – tracked
(No signature*)

Order before 8pm GMT
Next working day on 99% of orders €8.99
Royal Mail – tracked
(signature on delivery)

Order before 8pm GMT
Next working day on 99% of orders €12.50

*All orders of over €100 must be signed for.

Standard Delivery – non-tracked

Order before 8pm GMT
2-3 working days €8.99
DHL Next Day Delivery
(signature on delivery)

Order before 4.30pm GMT
Next day (excluding weekends)
Delivered by 6pm
€12.00

For DHL European Next Day Delivery, orders need to be placed before 4.30pm. If placed after 4.30pm on Friday your order will be delivered on Tuesday.
Some addresses aren't eligible for DHL next day delivery. In some cases, there may also be a surcharge for Remote Area Delivery by DHL. Our customer service team will contact you in these instances.

Standard Delivery – tracked

Order before 8pm GMT
7-10 working days €11.99

Orders can be cancelled if we receive the cancellation in time. Orders may also be returned within 90 days of delivery. Please see our Returns & Refunds page for more details.