Our dedicated customer service team are here to help (call on 015143614), for those wishing to cancel an order they have placed. Cancellations are able to be accepted during working hours, provided that the item(s) has not yet been dispatched. Unfortunately, we are not able to amend any orders that have already been dispatched. Refunds for successful cancellations will be issued within 2-3 working days.
We promise to provide an exchange service on items up to a year after the order purchase date. Items sent for exchange must be unopened and in original condition.
Exchanges can be performed for the same product with a different prescription, or for a different product of the same value.
When an exchange is requested for a product of different value, the price difference will be calculated excluding the delivery charge of the original purchase.
If you would like to make an exchange, please call our customer service team on 01 514 3614.
Goods damaged, or goods not delivered.
Feel Good Contacts send all of our packages via Royal Mail, Fastway or DHL. If your package arrives damaged, or does not arrive at all, we are happy to replace your items. If this occurs, we will need a claim form signed by you before we ship your replacement.
Claim forms can be accessed and filled out digitally. Please call us free on 01 514 3614 or email us at firstname.lastname@example.org. One of our customer services team will talk you through the process.
Return Address: Feel Good Contacts Returns, Unit 1 146-148 Granville Road, London NW2 2LD